eck44 Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what data eck44 collects, why we collect it, and how we keep it secure for every Bangladesh player on our platform.
1. Introduction
eck44 ("we", "our", "us") is committed to protecting the privacy and personal data of every individual who accesses or uses the eck44 platform at https://eck44.pro (the "Platform"). This Privacy Policy ("Policy") sets out the types of personal information we collect, the purposes for which we use it, the circumstances in which we may share it with third parties, and the rights available to you in relation to your personal data. This Policy applies to all registered account holders, visitors browsing the Platform without an account, and any individual whose personal data is processed by eck44 in connection with the Platform.
By registering an account on the Platform, by continuing to browse the Platform, or by submitting any personal information to eck44, you confirm that you have read and understood this Policy and consent to the collection, use and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform or provide us with any personal information.
2. Data We Collect
3. How We Use Your Data
4. Legal Basis for Processing
eck44 processes your personal data on the following legal bases, depending on the purpose of the processing:
- Contract performance — processing necessary to fulfil our obligations to you as an account holder, including account management, payment processing, and game access.
- Legal obligation — processing required to comply with KYC, anti-money laundering, age verification, and other applicable regulatory requirements.
- Legitimate interests — processing carried out in eck44's legitimate interests, including fraud detection, platform security, responsible gaming monitoring, and product improvement, where those interests are not overridden by your rights.
- Consent — where you have expressly consented to a specific processing activity, such as receiving marketing communications or participating in optional research surveys.
5. Sharing Your Data
eck44 does not sell your personal data to third parties. We do not share your personal data with third parties for their own marketing purposes. We may share your data only in the limited circumstances set out in this section.
We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
- Payment service providers — bKash, Nagad, Rocket, Upay, Visa and Mastercard, to the extent necessary to process your deposits and withdrawals. These providers process your financial data under their own privacy policies and are subject to applicable financial regulations.
- Game content providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt and other licensed game studios may receive anonymised session data necessary to deliver their games. These providers do not receive your identity or financial data.
- Technology and security service providers — hosting, fraud detection, cybersecurity and analytics service providers who process data on our behalf under strict data processing agreements.
- Law enforcement and regulatory authorities — where eck44 is required by law, court order, or regulatory obligation to disclose personal data, including in connection with anti-money laundering investigations or fraud referrals.
In the event of a business transfer, merger, or acquisition involving eck44, your personal data may be transferred to the successor entity as part of that transaction, subject to the same protections described in this Policy.
6. Cookies and Tracking Technologies
7. Data Retention
eck44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting and reporting requirements. For active account holders, your personal data is retained for the duration of the account relationship. For closed accounts, eck44 retains personal data for a minimum of 5 years following account closure to comply with applicable anti-money laundering regulations and audit requirements.
Financial transaction records, including deposit and withdrawal history, are retained for a minimum of 7 years from the date of the transaction in accordance with standard financial record-keeping requirements. Game play records are retained for a minimum of 3 years. Where retention beyond these periods is required by a specific legal obligation or ongoing investigation, eck44 will retain the relevant data for as long as that obligation or investigation requires.
8. Your Rights
Subject to applicable law, you have the following rights in relation to the personal data that eck44 holds about you. To exercise any of these rights, please contact us at [email protected] with your registered account username and a clear description of your request:
- Right of access — you may request a copy of the personal data eck44 holds about you, together with information about how and why it is being processed.
- Right to rectification — you may request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
- Right to erasure — in certain circumstances you may request that eck44 delete personal data it holds about you, for example where the data is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation to retain it.
- Right to restrict processing — you may request that eck44 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
- Right to object — where eck44 processes your personal data on the basis of legitimate interests, you have the right to object to that processing. eck44 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights and freedoms.
eck44 will respond to all data rights requests within 30 days of receipt. Where a request is complex or eck44 receives a high volume of requests, this period may be extended by a further 60 days, in which case eck44 will notify you of the extension and the reasons for it within the initial 30-day period.
9. Security Measures
eck44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the Platform, secure encrypted storage for sensitive personal and financial data, role-based access controls that restrict employee access to personal data to those with a legitimate need to process it, regular security audits and penetration testing of Platform infrastructure, and real-time fraud monitoring systems operating 24 hours a day, 7 days a week.
While eck44 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, eck44 will notify affected users without undue delay and will take all appropriate remedial steps. If you believe your account has been compromised, please contact us immediately at [email protected].
10. Children's Privacy and Under-Age Access
The eck44 Platform is strictly intended for persons aged 21 and above. eck44 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, that data will be permanently deleted, the associated account will be closed, and any transactions or winnings associated with that account will be voided. If you are a parent or guardian and believe that a minor in your care has accessed or registered on the Platform, please contact us immediately at [email protected] so we can take prompt action.
21+eck44 is strictly for adults aged 21 and above. Underage gambling is illegal and harmful.
11. Changes to This Privacy Policy
eck44 reserves the right to update, revise or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, business practices, or the services we provide. The current version of this Policy will always be available on the Platform, with the effective date clearly stated at the top. Where a material change is made to this Policy, eck44 will make reasonable efforts to notify registered account holders in advance via their registered contact details.
Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree with any change to this Policy, you should discontinue use of the Platform and may request account closure by contacting [email protected]. We recommend that you review this Policy periodically to stay informed of how eck44 handles your personal data.
12. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or about how eck44 processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). You can reach us by email at [email protected]. Please include your registered account username and a clear description of your privacy query so that we can respond as efficiently as possible.
All data subject rights requests, marketing opt-out requests, and privacy complaints submitted to eck44 are handled by our compliance team and are logged for audit purposes. eck44 targets a response time of 30 days for all data rights requests. For urgent security concerns such as suspected account compromise, our support team will respond on a priority basis.
21+This site is intended for adults aged 21 and above. Please gamble responsibly.